Payment Policy
Thank you for shopping at Oscille. We are committed to providing a secure and transparent payment experience to all our customers. Please read our payment policy carefully to understand how we process transactions on our site.
1. Accepted Payment Methods
We accept the following payment methods:
- Visa
- Mastercard
- Cartes Bancaires
- American Express
- Paypal
- Apple Pay
- Klarna
2. Payment Currency
All transactions on our site are processed in Euros (EUR €).
3. Payment Authorization
Your payment will be debited immediately after your order is confirmed, and you will receive an email confirmation with the details of your order.
In case of payment refusal or if it is flagged as potentially fraudulent by Shopify:
- The order will not be processed
- You will be notified by email
- You may be asked to try again or use another payment method
4. Order Verification
For fraud prevention and compliance reasons, we may contact you to confirm certain details before processing your order. This may include:
- Verifying your email
- Confirming your shipping address
- A request for identification (in rare cases of suspicious activity)
We reserve the right to cancel any order that fails our verification process. In this case, a full refund will be issued.
5. Failed or Canceled Payments
If your payment fails or is canceled:
- Your order will not be processed
- You will need to return to checkout and finalize your payment again
If funds have been debited but the order has not been confirmed, please contact us immediately at: contact@oscille.fr
6. Refund and Cancellation Policy
Cancellations: If you wish to cancel your order after payment processing, please contact us at contact@oscille.fr within 12 hours of placing the order. Refunds will be issued to the original payment method.
Refunds: Please refer to our return and refund policy for eligibility criteria, processing times, and procedures. Refunds may take up to 30 business days to appear in your account, depending on your bank's processing times.
7. Fraud Prevention
To protect our customers and prevent fraudulent activities, Oscille reserves the right to conduct payment verifications. We may request additional information or confirmations for certain transactions deemed high-risk.
8. Contact Us
We strive to respond to all inquiries within 24 to 48 hours.
- Trade name: Oscille
- Legal form: Micro-enterprise
- Phone number: +33 7 50 22 51 30
- Email: contact@oscille.fr
- Physical address: 97 Chemin des Bordages 72230 Arnage
- Siren: 987432507
- Siret: 98743250700018
- VAT numbers: VAT not applicable, art. 293 B of the CGI
- NAF or APE code: 4791B
- Form of exercise: Commercial activity
- Field of activity: Mail-order sales via specialized catalog
- Customer service hours: Monday to Friday from 9 AM to 6 PM, closed Saturdays, Sundays, and public holidays.